Refund and Returns Policy

Effective Date: August 13, 2026

Website: thatthatbd.com

Email: sales@thatthatbd.com

Phone / WhatsApp: +8801718782328

At That That, we strive to ensure that every customer is completely satisfied with their purchase. Due to the health, safety, and consumable nature of vaping products (such as e-liquids, nic salts, coils, and disposable cartridges), our return and refund policy adheres to strict guidelines set out below.

1. Return Eligibility & Conditions

To be eligible for a return or exchange:

  • Timeframe: You must notify us within 48 hours of receiving your package for any missing, incorrect, or damaged items. General unopened returns must be requested within 7 days of delivery.

  • Condition: Items must be unopened, unused, sealed, and in their original packaging.

  • Proof of Purchase: You must provide your order number and invoice/receipt.

2. Non-Returnable & Non-Refundable Items

For health, hygiene, and safety reasons, we do not accept returns or refunds on the following categories once opened or unsealed:

  • E-liquids & Nicotine Salts

  • Opened Replacement Pods & Coils

  • Prefilled Disposables & Cartridges (e.g., Kiligbar / Yeelenbar series)

  • Clearance / Sale Items

3. Damaged, Defective, or Wrong Items

If you receive a defective device or an incorrect product:

  1. Contact us immediately via WhatsApp or Email within 24–48 hours of receiving the order.

  2. Provide photo/video evidence showing the defect, package condition, and batch number.

  3. Once verified, we will arrange a replacement or issue store credit/refund.

4. How to Request a Return

  1. Contact our support team via email at sales@thatthatbd.com or call/WhatsApp us at +8801718782328.

  2. Provide your Order ID, Item Details, and Reason for Return.

  3. Once approved, ship or dispatch the item back to our store address:

    That That

    House-37, Road-104, Gulshan-2, Dhaka-1212, Bangladesh

5. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed via your original payment method or Mobile Financial Services (bKash/Nagad/Rocket) within 3–7 working days.

  • Shipping charges are non-refundable unless the return is due to an error made by That That.

6. Order Cancellations

  • Orders can be canceled before they are dispatched for delivery.

  • Once an order has been shipped with our courier partner, it cannot be canceled mid-transit.

7. Contact Us

If you have any questions regarding this policy, please reach out to us:

  • Phone / WhatsApp: +8801718782328

  • Email: sales@thatthatbd.com

  • Address: House-37, Road-104, Gulshan-2, Dhaka, Bangladesh