After Sales Service

At That That, we are committed to providing reliable customer support after your purchase. Please review our service guidelines and warranty conditions below.

1. Support Channels

If you need assistance with an order or product, reach out to our customer care team:

  • Phone / WhatsApp: +8801718782328

  • Email: sales@thatthatbd.com

  • Store Address: House-37, Road-104, Gulshan-2, Dhaka-1212, Bangladesh

  • Hours: Saturday – Thursday (10:00 AM – 8:00 PM)

2. Dead on Arrival (DOA) & Initial Defect Claims

  • 48-Hour Reporting Window: Unopened devices or initial hardware defects must be reported within 48 hours of receiving delivery.

  • Verification Process: Contact support with your Order ID and a short video clip demonstrating the h