Information Questions

Frequesntly Asked Questions

Are all products sold on That That authentic?

Yes, 100%. We source all our products—including devices, prefilled cartridges, and nic salts—directly from official manufacturers and authorized distributors for brand lines like Kiligbar, Yeelenbar, and Ieet.

 

What is the legal age limit to purchase from That That?

You must be 21 years of age (or meet the legal minimum age requirement for purchasing vaping products in your region) to purchase from our store. We enforce age verification procedures at checkout.

How long does delivery take?
  • Within Dhaka: Orders are typically delivered within 24 to 48 hours.

  • Outside Dhaka: Express delivery across Bangladesh usually takes 2 to 4 business days.

Where can I view my order or shipping status?

You can log into My Account on our website to view active orders and tracking details, or reach out directly to our support line via WhatsApp (+8801718782328).

Can I refill prefilled disposable cartridges or pods?

No. Prefilled cartridges (such as the Kiligbar or Yeelenbar series) are designed for single-use safety and optimal flavor performance. Attempting to open or refill them can cause leaks and device damage.

 

Informations About Us

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